Terms of Use

Ali's Autos is an independent motor vehicle repair and servicing garage operating from Unit 2, 48 Junction Road, Burgess Hill, West Sussex, RH15 0JN.

You can contact us by telephone on 07447 909927 or by email at alisautosburgesshill@gmail.com.

These terms govern your use of our website at alisautos.com and any services you book or receive from us.

You may use this website for lawful purposes only. You must not use it in any way that breaches any applicable local, national, or international law or regulation.

You must not transmit any unsolicited or unauthorised advertising or promotional material, or attempt to gain unauthorised access to any part of our website or its related systems.

We reserve the right to suspend or terminate access to this website at any time without notice if we believe you have breached these terms.

The content on this website is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking any action on the basis of the content on our website.

Bookings made through our website, by telephone, or in person are subject to availability. A booking confirmation does not constitute a guarantee that the requested work can be completed until the vehicle has been inspected by our technicians.

We will endeavour to carry out work at the agreed time, but we cannot be held liable for delays caused by factors outside our reasonable control, including parts availability, unforeseen complexity of the repair, or supplier delays.

You are responsible for ensuring that the vehicle details you provide at the time of booking are accurate. Inaccurate information may affect the time or cost of the work.

We reserve the right to decline a booking or to cease work on a vehicle at any time if we reasonably believe it would be unsafe or unlawful to proceed.

We ask that you give us at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to another customer.

Cancellations made with less than 24 hours' notice, or failure to attend without notice (a 'no-show'), may result in a cancellation charge at our discretion.

If we need to cancel or reschedule your appointment, we will contact you as soon as possible using the details you provided at the time of booking and will offer you an alternative appointment at no additional cost.

To cancel or reschedule, please call us on 07447 909927 or email alisautosburgesshill@gmail.com.

All prices quoted are in pounds sterling (GBP). Quotes provided before work commences are estimates only and may be subject to change if additional faults are discovered during the repair. We will always seek your approval before carrying out any work beyond the original scope.

Payment is due in full upon completion of the work, before the vehicle is released. We accept cash and bank transfer. Please ask us about accepted payment methods at the time of booking.

We reserve the right to retain possession of a vehicle until all outstanding charges have been paid in full, in accordance with our rights under a lien.

VAT will be charged where applicable and will be clearly shown on your invoice. We will confirm our VAT status with you at the time of booking if relevant.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

Subject to the above, we shall not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity arising from your use of our services or this website.

Our total liability to you in connection with any services provided shall not exceed the amount you paid us for those services.

We are not responsible for any damage to your vehicle that was pre-existing or that arises from a fault unrelated to the work we carried out. We will document the condition of your vehicle upon receipt and will inform you of any pre-existing damage we identify.

As a consumer, you have rights under the Consumer Rights Act 2015. Services must be carried out with reasonable care and skill, within a reasonable time, and at a reasonable price if no price was agreed in advance.

If we fail to carry out a service with reasonable care and skill, you may be entitled to ask us to repeat the service or to receive a price reduction.

These terms do not affect your statutory rights. For more information about your rights, visit the Citizens Advice website at citizensadvice.org.uk.

All content on this website, including text, images, logos, and graphics, is owned by or licensed to Ali's Autos and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or otherwise use any content from this website without our prior written consent, except for personal, non-commercial use.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you make a booking or contact us, we collect personal information such as your name, contact details, and vehicle information. This data is used solely to manage your booking and communicate with you about our services.

We do not sell or share your personal data with third parties for marketing purposes. For full details of how we collect, use, and store your data, please read our Privacy Policy.

You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please contact us at alisautosburgesshill@gmail.com.

Our website uses cookies to improve your browsing experience and, with your consent, to analyse how visitors use the site. Essential cookies are required for the website to function correctly.

You can manage your cookie preferences at any time using the cookie settings link in the footer of this website. For more information, please see our Privacy Policy.

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We aim to resolve any complaints or disputes quickly and fairly. If you have a concern, please contact us in the first instance and we will do our best to resolve it.

If we are unable to resolve a dispute directly, you may be entitled to use an alternative dispute resolution (ADR) scheme. We will provide details of any applicable scheme upon request.

We may update these Terms of Use from time to time. The date at the top of this page will reflect when the terms were last revised. Continued use of our website or services after any changes constitutes your acceptance of the updated terms.

We recommend checking this page periodically to stay informed of any updates.