Privacy Policy

Data Controller: Ali's Autos. Location: Burgess Hill, West Sussex. Phone: 07447 909927. Email: alisautosburgesshill@gmail.com

If you have any questions about how we handle your personal data, please contact us using the details above.

We collect personal data in the following ways:

Booking form (online): full name, email address, phone number, vehicle details (make, model, registration number, year), service required and description of the issue, preferred appointment date and time.

Direct contact (phone, email, in person): name and contact details you provide, vehicle and service information relevant to your enquiry.

Website usage: basic technical data such as your IP address and browser type, collected automatically by our hosting infrastructure for security and performance purposes.

We use your personal data to process and manage your booking, to contact you about your vehicle, to maintain customer records, and to comply with legal obligations.

Our lawful basis for processing is contract performance (to carry out the service you have requested) and legitimate interests (to manage our business and maintain service records). Where we send you a booking confirmation email, this is necessary to fulfil the contract.

Your personal data is stored securely in an encrypted database hosted on GoDaddy's cloud infrastructure within the United Kingdom and European Economic Area. Access to customer records is restricted to authorised staff only and is protected by password authentication.

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We retain customer and booking records for up to 6 years from the date of your last appointment. This is in line with standard UK business record-keeping requirements. After this period, your data is securely deleted.

If you have never completed a booking (e.g. you submitted an enquiry only), we will retain your data for no longer than 12 months.

We do not sell or share your personal data with third parties, except in the following limited circumstances: our website and email infrastructure is provided by GoDaddy Inc., who process data on our behalf under a data processing agreement. GoDaddy is certified under the UK-US Data Bridge. We may also disclose your data if required to do so by law or in response to a valid request from a public authority.

You have the following rights regarding your personal data: right of access, right to rectification, right to erasure, right to restriction, right to data portability, and right to object.

To exercise any of these rights, please contact us at alisautosburgesshill@gmail.com or call 07447 909927. We will respond within one calendar month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Our website uses only essential cookies required for the site to function correctly. These include session cookies used to keep you logged in to the admin area (staff only) and security cookies that help protect against cross-site request forgery.

We do not currently use analytics, advertising, or tracking cookies. If this changes, we will update this policy and display a cookie consent notice before any non-essential cookies are set.

Our website may contain links to third-party websites (for example, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The last updated date at the top of this page will always show when the policy was most recently revised. We encourage you to review this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please get in touch.